Chatbots, Third-Party Online Chat Solutions, and Online Tracking: Legal Challenges and Compliance Considerations

Jacqueline Cooney | Arnall Golden Gregory LLP

Jacqueline Cooney is a partner and co-chair of the Privacy & Cybersecurity practice with 30 years of experience handling privacy, governance, risk, compliance, and public policy matters. She also serves as co-chair of the Emerging Technologies industry team and a member of the Life Sciences industry team.

Jackie has deep experience in U.S. and EU privacy and cybersecurity laws and regulations. She provides clients with practical, operational, and business-focused guidance related to complex issues such as compliance with regulations, cross-border data transfers, data protection contracts, and development of compliant privacy and cybersecurity policies and documentation. She has worked with dozens of clients across all industry including in the retail industry.

Additionally, Jackie provides breach response support, including during the first hours of a breach all the way through forensic and government investigations and notifications to individuals and government agencies. She also has experience working with U.S. and international regulators.

I. Types of chatbots, third-party chat solutions, and online tracking tools that present legal risk | 2:00pm – 2:30pm

II. Recent developments under key laws | 2:30pm – 3:00pm

• California Invasion of Privacy Act (CIPA)

Break | 3:00pm – 3:10pm

III. Implementing compliant and transparent chatbots, third-party chat solutions, and online tracking tools | 3:10pm – 3:40pm

IV. Evaluating third-party vendors | 3:40pm – 4:10pm